Multichannel Customer Service Advisor | Client Accounts

Whistl UK Ltd; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Rewards portal access

Career development opportunities

Job summary

Whistl UK Ltd. is seeking two Customer Service Advisors to join the busy Multi-Client Team in Boldon. The role supports customers across multiple client accounts via phone, email, live chat, and other channels, ensuring accurate information and timely resolutions.

You'll work 40 hours per week on a rota basis within the 08:00–20:00 operating hours, including weekends. Benefits include pension, health plan, life assurance, and development opportunities.

Qualifications

• Experience in customer service or contact centre settings.
• Excellent written and verbal communication.
• Strong problem-solving and organisational abilities.
• Confident with multiple systems and processes.

Responsibilities

• Respond to customer enquiries via phone, email, live chat and other channels.
• Manage customer queries from initial contact through to resolution.
• Provide accurate information across multiple client accounts.
• Process orders, amendments, refunds, bookings and requests.
• Maintain records in CRM and client systems accurately.
• Resolve complaints and escalate complex issues as needed.
• Work to service levels, quality standards and KPIs.
• Collaborate with colleagues and client representatives.
• Ensure data protection and confidentiality requirements are met.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Adaptability

Attention to detail

Tools

CRM software

Job description

Whistl UK Ltd. is seeking two Customer Service Advisors to join the busy Multi-Client Team in Boldon. The role supports customers across multiple client accounts via phone, email, live chat, and other channels, ensuring accurate information and timely resolutions.

You'll work 40 hours per week on a rota basis within the 08:00–20:00 operating hours, including weekends. Benefits include pension, health plan, life assurance, and development opportunities.