Client Success & Contract Support Lead

Whistl UK Ltd; Northampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

23 days' annual leave

Company Pension

Long service rewards

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Assistance Programme

Career development opportunities

Prestige benefits portal

Job summary

Whistl UK Ltd in Northampton is seeking a Contract Support Manager to join our team. You will be the first point of contact for client queries, manage service requests and support the contract management team to deliver outstanding service.

This role suits someone with ecommerce, fulfilment, 3PL or client-focused background, who thrives in a fast-paced, collaborative environment and can build strong internal and external relationships.

Qualifications

• Proven experience in a client-facing role such as Account Executive or Contract Manager.
• Background in ecommerce, fulfilment, logistics or warehousing is beneficial.
• Strong analytical, interpersonal and communication skills.

Responsibilities

• Act as first-line support for client queries and service requests.
• Coordinate SLA compliance with Operations and Carrier teams.
• Assist trade customers with bookings, paperwork and general support.
• Collate data for reporting and invoicing; support client review meetings.
• Assist with feasibility studies and pre-sales consultancy.
• Help coordinate change control procedures with relevant departments.

Skills

Client-facing

MS Office

Analytical skills

Interpersonal skills

Organised

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Whistl UK Ltd in Northampton is seeking a Contract Support Manager to join our team. You will be the first point of contact for client queries, manage service requests and support the contract management team to deliver outstanding service.

This role suits someone with ecommerce, fulfilment, 3PL or client-focused background, who thrives in a fast-paced, collaborative environment and can build strong internal and external relationships.