Hybrid Customer Service & Sales Advisor - Training & Growth

Confidential; West Midlands; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

26 days holiday

8 bank holidays

Industry qualifications (CII/ACII)

Job summary

Everywhen in the West Midlands is seeking a contact centre agent to handle inbound and outbound calls, support customers with business quotes and motor insurance inquiries, and deliver a consistently customer-focused service.

Start date is soon with full training provided, and hybrid working after a 4‑month probation. The role offers a base salary of £25,030 plus a generous quarterly bonus, with 26 days of holiday plus 8 bank holidays.

Qualifications

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with existing business quotes and motor insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets

Responsibilities

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with existing business quotes, supporting sales alongside general inquiries you will also deal with motor insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets
• Bonus is paid quarterly based on performance across sales, retention, and productivity.

Job description

Everywhen in the West Midlands is seeking a contact centre agent to handle inbound and outbound calls, support customers with business quotes and motor insurance inquiries, and deliver a consistently customer-focused service.

Start date is soon with full training provided, and hybrid working after a 4‑month probation. The role offers a base salary of £25,030 plus a generous quarterly bonus, with 26 days of holiday plus 8 bank holidays.