Hybrid Customer Services Advisor | Training & Growth

First Central; Haywards Heath; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

1st Central is hiring three Customer Services Advisors to join our academy starting on the 16th November 2026, based in Haywards Heath, West Sussex. You'll deliver excellent customer service by phone, email and webchat while shaping the customer journey.

During the first six months training is in-office, then hybrid with three days at home and two in the office (Tues/Wed). We welcome applicants who enjoy problem solving, teamwork and clear communication.

Qualifications

• Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)
• Proven customer service experience

Responsibilities

• Deliver a variety of customer service activities and contribute to improvement initiatives that support evolving business needs.
• Represent customer feedback and meet agreed service and performance standards.
• Be accountable for the management of your caseload and deliver against your key performance objectives.
• Support customers with policy servicing activities across the non-claims lifecycle via phone and digital channels as required.
• Follow established processes and procedures to deliver accurate customer outcomes, providing feedback on potential improvements where identified.
• Provide feedback and insights with ongoing process improvements and ways of working.
• Participate in the testing of system and process changes when required.
• Support onboarding of new products and services, providing input to help deliver successful customer and business outcomes.
• Support the testing and implementation of new initiatives, sharing feedback where appropriate to help drive continuous improvement
• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.

Skills

Problem Solving

Organisation and time management

Teamwork

Communication

Tools

Microsoft Excel

Microsoft Word

Job description

1st Central is hiring three Customer Services Advisors to join our academy starting on the 16th November 2026, based in Haywards Heath, West Sussex. You'll deliver excellent customer service by phone, email and webchat while shaping the customer journey.

During the first six months training is in-office, then hybrid with three days at home and two in the office (Tues/Wed). We welcome applicants who enjoy problem solving, teamwork and clear communication.