Hybrid Customer Service Advisor (Insurance)

Pertemps Bond; Bromsgrove; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

Pertemps Bond in Bromsgrove is hiring for a Customer Service Advisor role with hybrid working after probation. The position offers a salary of £25,000–£26,522 per annum depending on experience.

The role involves providing exceptional customer service within a regulated environment (financial services/insurance/telecoms), handling enquiries, renewals, and cross-selling products. You will need reliable commute and strong IT skills.

Qualifications

• Experience in customer service within regulated environments such as financial services, insurance or telecoms.
• Strong IT skills and Microsoft 365 proficiency.
• Ability to commute to the office with good public transport links.

Responsibilities

• Provide exceptional service resolving queries efficiently and professionally.
• Contribute to sales targets through servicing and renewals.
• Handle inbound and outbound enquiries and maintain records.
• Process mid-term adjustments and renewals across products.
• Promote other products and cross-sell where appropriate.

Skills

Customer service experience

Regulated environment knowledge

MS 365 / IT skills

Job description

Pertemps Bond in Bromsgrove is hiring for a Customer Service Advisor role with hybrid working after probation. The position offers a salary of £25,000–£26,522 per annum depending on experience.

The role involves providing exceptional customer service within a regulated environment (financial services/insurance/telecoms), handling enquiries, renewals, and cross-selling products. You will need reliable commute and strong IT skills.