Customer Service Advisor

Confidential; West Midlands; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

26 days holiday

8 bank holidays

Industry qualifications (CII/ACII)

Job summary

Everywhen in the West Midlands is seeking a contact centre agent to handle inbound and outbound calls, support customers with business quotes and motor insurance inquiries, and deliver a consistently customer-focused service.

Start date is soon with full training provided, and hybrid working after a 4‑month probation. The role offers a base salary of £25,030 plus a generous quarterly bonus, with 26 days of holiday plus 8 bank holidays.

Qualifications

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with existing business quotes and motor insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets

Responsibilities

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with existing business quotes, supporting sales alongside general inquiries you will also deal with motor insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets
• Bonus is paid quarterly based on performance across sales, retention, and productivity.

Job description

Location: Brierley Hill
Salary: £25,030 + generous quarterly bonus (OTE up to £29,030)
Hours: Full-time on a rota basis between 8am-6pm, plus one Saturday in every three (Time given back in lieu)

Why You'll Love It:

Full training and ongoing support
Flexible working that fits around your life
Hybrid working after successful 4-month probation
Career growth + industry qualifications (CII or ACII)
? 26 days holiday + 8 bank holidays (increasing with service)
Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker

What You'll Be Doing:

Handling inbound and outbound calls in a busy contact centre environment
Supporting customers with existing business quotes, supporting sales alongisde general inquires you will also deal with motor insurance queries
Delivering a highly customer-focused service every time
Balancing sales, retention, and productivity targets

Bonus is paid quarterly based on performance across sales, retention, and productivity.

Training & Working Pattern:

Start date: 16th November 2026
Full training provided (office-based initially)
Hybrid working available after successfully completing probation (4 months)

Interviews:

Taking place soon - early applications encouraged!

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.