Hybrid Customer Support Advisor

HSBC; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site gym

Lunch on us

25 days’ holiday + bank holidays

Employee discounts

Pension/healthcare schemes

Hybrid working

Job summary

HSBC is hiring a Customer Service Advisor in Birmingham. The role offers a starting salary of £25,000 for a 35-hour week, with two fixed increments of £750 within the first year after probation and competency review.

The position features an on-site gym, 'lunch on us', employee discounts, 25 days’ paid holiday + bank holidays, pension/healthcare schemes, and hybrid working. Training spans 15 weeks to prepare you for live calls, with Academy support and weekday hours.

Qualifications

• No banking or customer service experience required; comprehensive training provided.
• Strong communication and problem-solving skills to help customers.

Responsibilities

• Deliver excellent customer service via phone, online, and in-person interactions.
• Resolve customer queries by applying policies and clear guidance.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC is hiring a Customer Service Advisor in Birmingham. The role offers a starting salary of £25,000 for a 35-hour week, with two fixed increments of £750 within the first year after probation and competency review.

The position features an on-site gym, 'lunch on us', employee discounts, 25 days’ paid holiday + bank holidays, pension/healthcare schemes, and hybrid working. Training spans 15 weeks to prepare you for live calls, with Academy support and weekday hours.