Hybrid Customer Service Advisor — Growth & Benefits

HSBC Holdings plc; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site gym

Lunch on us

25 days holiday + bank holidays

Employee discounts

Pension/Healthcare schemes

Hybrid working

Job summary

HSBC Holdings plc in Birmingham is hiring a Customer Service Advisor to deliver exceptional banking support. This full-time role is 35 hours per week with a starting salary of £25,000 and two £750 pay increments within the first year, subject to eligibility and probation.

The position offers hybrid working, with time in the Birmingham office and remote from home. Benefits include an on-site gym, lunch on us, 25 days’ holiday plus bank holidays, employee discounts, pension and healthcare schemes,

Qualifications

• Active listening: retain details and understand concerns.
• Effective communication: convey information clearly and ask the right questions.
• Customer-centric mindset: deliver quality service for lasting relationships.
• Empathy and support: understand the customer’s perspective to assist.
• Resilience: stay calm with competing priorities and workload.
• Accountability: resolve queries per policy.
• Following Process: adhere to procedures and know when to escalate.
• Digital Fluency: comfort with technology and systems.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC Holdings plc in Birmingham is hiring a Customer Service Advisor to deliver exceptional banking support. This full-time role is 35 hours per week with a starting salary of £25,000 and two £750 pay increments within the first year, subject to eligibility and probation.

The position offers hybrid working, with time in the Birmingham office and remote from home. Benefits include an on-site gym, lunch on us, 25 days’ holiday plus bank holidays, employee discounts, pension and healthcare schemes,