Hybrid Customer Service & Order Specialist

Career Choices Dewis Gyrfa Ltd; Caerphilly; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid working pattern

35-hour working week

33 days annual leave including bankhol

Job summary

Your new company Hays are delighted to be supporting a leading international organisation in the recruitment of a Customer Service Representative to join their established customer operations team in Caerphilly.

This role offers a hybrid working pattern, a 35-hour week, and a salary of £25,000 to £27,000 per year. You will manage orders from entry to resolution, service inquiries via email/phone, and collaborate with internal teams to ensure accurate processing and excellent customer care.

Qualifications

• Previous experience within customer service, sales support, order processing or order administration.
• Excellent attention to detail and a strong commitment to accuracy.
• Confidence communicating with customers by telephone and email.
• Strong organisational and prioritisation skills.
• Experience working within a fast-paced commercial environment.
• Good knowledge of Microsoft Office applications.
• Experience using ERP or CRM systems, ideally SAP or Salesforce.
• A proactive and solutions-focused approach to customer enquiries.
• The ability to build positive relationships with both customers and internal stakeholders.
• A team-oriented attitude combined with the ability to work independently.

Responsibilities

• Processing customer orders accurately and efficiently, ensuring all information is correctly entered and maintained within internal systems.
• Acting as a primary point of contact for customers via email and telephone regarding order status, product availability, delivery updates and general enquiries.
• Building and maintaining strong relationships with a dedicated customer portfolio.
• Managing customer quotations, sample requests and order amendments.
• Coordinating with internal teams including supply chain, logistics, operations and compliance functions to ensure customer requirements are met.
• Monitoring customer orders throughout the process and proactively communicating any delays, supply issues or changes.
• Investigating and resolving customer queries and complaints, escalating where appropriate.
• Issuing credit and debit notes where required.
• Maintaining accurate pricing information and customer records.
• Using CRM and ERP systems to manage customer interactions and order activity.
• Identifying opportunities to improve processes and enhance the customer experience.
• Supporting wider business objectives through a proactive and customer-focused approach.

Skills

Customer service

Order processing

Attention to detail

Communication with customers

Organisational skills

Microsoft Office

Tools

SAP

Salesforce

Job description

Your new company Hays are delighted to be supporting a leading international organisation in the recruitment of a Customer Service Representative to join their established customer operations team in Caerphilly.

This role offers a hybrid working pattern, a 35-hour week, and a salary of £25,000 to £27,000 per year. You will manage orders from entry to resolution, service inquiries via email/phone, and collaborate with internal teams to ensure accurate processing and excellent customer care.