Customer Service Representative

Career Choices Dewis Gyrfa Ltd; Caerphilly; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid working pattern

35-hour working week

33 days annual leave including bankhol

Job summary

Your new company Hays are delighted to be supporting a leading international organisation in the recruitment of a Customer Service Representative to join their established customer operations team in Caerphilly.

This role offers a hybrid working pattern, a 35-hour week, and a salary of £25,000 to £27,000 per year. You will manage orders from entry to resolution, service inquiries via email/phone, and collaborate with internal teams to ensure accurate processing and excellent customer care.

Qualifications

• Previous experience within customer service, sales support, order processing or order administration.
• Excellent attention to detail and a strong commitment to accuracy.
• Confidence communicating with customers by telephone and email.
• Strong organisational and prioritisation skills.
• Experience working within a fast-paced commercial environment.
• Good knowledge of Microsoft Office applications.
• Experience using ERP or CRM systems, ideally SAP or Salesforce.
• A proactive and solutions-focused approach to customer enquiries.
• The ability to build positive relationships with both customers and internal stakeholders.
• A team-oriented attitude combined with the ability to work independently.

Responsibilities

• Processing customer orders accurately and efficiently, ensuring all information is correctly entered and maintained within internal systems.
• Acting as a primary point of contact for customers via email and telephone regarding order status, product availability, delivery updates and general enquiries.
• Building and maintaining strong relationships with a dedicated customer portfolio.
• Managing customer quotations, sample requests and order amendments.
• Coordinating with internal teams including supply chain, logistics, operations and compliance functions to ensure customer requirements are met.
• Monitoring customer orders throughout the process and proactively communicating any delays, supply issues or changes.
• Investigating and resolving customer queries and complaints, escalating where appropriate.
• Issuing credit and debit notes where required.
• Maintaining accurate pricing information and customer records.
• Using CRM and ERP systems to manage customer interactions and order activity.
• Identifying opportunities to improve processes and enhance the customer experience.
• Supporting wider business objectives through a proactive and customer-focused approach.

Skills

Customer service

Order processing

Attention to detail

Communication with customers

Organisational skills

Microsoft Office

Tools

SAP

Salesforce

Job description

£25,000 to £27,000 per year, £25000 - £27000 per year, hybrid

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

06/11/2026

About this job

Your new company Hays are delighted to be supporting a leading international organisation in the recruitment of a Customer Service Representative to join their established customer operations team in Caerphilly.

This is an excellent opportunity for an experienced customer service or order processing professional who thrives in a fast-paced environment and enjoys taking ownership of customer enquiries from initial order through to resolution.

The role combines customer relationship management, order administration and problem-solving, requiring exceptional attention to detail and a genuine commitment to delivering outstanding service.

Working as part of a supportive team, you will act as a key point of contact for customers, ensuring orders are processed accurately and efficiently while maintaining strong professional relationships.

Your new role As a Customer Service Representative, your responsibilities will include:

• Processing customer orders accurately and efficiently, ensuring all information is correctly entered and maintained within internal systems.
• Acting as a primary point of contact for customers via email and telephone regarding order status, product availability, delivery updates and general enquiries.
• Building and maintaining strong relationships with a dedicated customer portfolio.
• Managing customer quotations, sample requests and order amendments.
• Coordinating with internal teams including supply chain, logistics, operations and compliance functions to ensure customer requirements are met.
• Monitoring customer orders throughout the process and proactively communicating any delays, supply issues or changes.
• Investigating and resolving customer queries and complaints, escalating where appropriate.
• Issuing credit and debit notes where required.
• Maintaining accurate pricing information and customer records.
• Using CRM and ERP systems to manage customer interactions and order activity.
• Identifying opportunities to improve processes and enhance the customer experience.
• Supporting wider business objectives through a proactive and customer-focused approach.

What you'll need to succeed

What you'll need to succeed We are looking for individuals who can remain calm under pressure and confidently manage a busy workload while maintaining exceptional accuracy.

• Previous experience within customer service, sales support, order processing or order administration.
• Excellent attention to detail and a strong commitment to accuracy.
• Confidence communicating with customers by telephone and email.
• Strong organisational and prioritisation skills.
• Experience working within a fast-paced commercial environment.
• Good knowledge of Microsoft Office applications.
• Experience using ERP or CRM systems, ideally SAP or Salesforce.
• A proactive and solutions-focused approach to customer enquiries.
• The ability to build positive relationships with both customers and internal stakeholders.
• A team-oriented attitude combined with the ability to work independently.

What you get in return

• £25,000 - £27,000 per year
• Hybrid working pattern (3 days office / 2 days home)
• 35-hour working week (Monday to Friday, 9:00am-5:00pm)
• 33 days annual leave including bank holidays, plus additional benefits