Customer Support & Orders Specialist - Hybrid

Faith Recruitment Ltd; Esher; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after probation

Flexible working options

25 days holiday + bank holidays

Job summary

Faith Recruitment Ltd in Esher/Hersham is seeking a Customer Support Administrator to join a thriving, well-established business where development matters. You will manage customer accounts, process orders and coordinate deliveries, while supporting the Sales team to drive growth and deliver outstanding service.

The role offers hybrid working (2 days from home after probation), flexible options, and 25 days holiday plus bank holidays.

Qualifications

• At least 1 year of office-based customer service experience.
• Strong IT skills – SAP, Power BI, or advanced Excel.
• Confident using the MS Office suite.
• Hybrid working after probation; own transport is essential due to location.

Responsibilities

• Manage a portfolio of customer accounts daily.
• Process orders and coordinate delivery schedules.
• Work closely with the Sales team to support business growth.
• Track orders and ensure timely, accurate deliveries.
• Build strong, lasting relationships with customers.
• Provide product information and updates on orders/contracts.
• Handle queries and complaints with confidence and care.
• Support internal teams with administrative tasks when needed.

Skills

Customer service

Communication

Relationship building

Tools

SAP

Power BI

Excel (Advanced)

MS Office

Job description

Faith Recruitment Ltd in Esher/Hersham is seeking a Customer Support Administrator to join a thriving, well-established business where development matters. You will manage customer accounts, process orders and coordinate deliveries, while supporting the Sales team to drive growth and deliver outstanding service.

The role offers hybrid working (2 days from home after probation), flexible options, and 25 days holiday plus bank holidays.