Customer Service Executive — Hybrid, 24 Days Holiday

Focus Group; Shoreham-by-Sea; Presencial; GBP 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Holidays

Volunteer days

Referral rewards

Social events

Hybrid working options

Descripción de la vacante

Focus Group in Shoreham-by-Sea is hiring a Customer Service Executive to join the Customer Loyalty team. You will handle high-volume inquiries, including billing and invoices, using a proactive and customer-focused approach to resolve issues and maintain satisfaction.

Reporting to Louise Moore, the role offers permanent employment, a £25,000 annual salary, 24 days of holiday plus bank holidays, and opportunities for volunteering, social events, and referral rewards in a supportive, team-driven

Formación

• Proven track record of delivering a high level of customer care & service.
• High standard of phone skills and written communication, including numerical skills.
• Good at problem solving and multi-tasking.
• Organised and motivated.
• Ability to work on their own and within a team environment.
• Competent PC skills; email, word, CRM packages.

Responsabilidades

• Manage incoming telephone calls & email correspondence from customers.
• Identify, investigate, and resolve a query, complaint or general enquiry from customers.
• Communicate with customers moving to other providers with the aim to maintain services.
• Meet set targets & expectations for ensuring the best possible customer experience.
• Record and track interactions with customers on the Focus Group CRM system.
• Follow industry & company guidelines in relation to a customers’ contract with Focus Group.

Conocimientos

Customer care

Phone skills

Written communication

Numerical skills

Problem solving

Multi-tasking

Organised

Teamwork

CRM familiarity

PC skills

Herramientas

CRM packages

Descripción del empleo

Focus Group in Shoreham-by-Sea is hiring a Customer Service Executive to join the Customer Loyalty team. You will handle high-volume inquiries, including billing and invoices, using a proactive and customer-focused approach to resolve issues and maintain satisfaction.

Reporting to Louise Moore, the role offers permanent employment, a £25,000 annual salary, 24 days of holiday plus bank holidays, and opportunities for volunteering, social events, and referral rewards in a supportive, team-driven