Sales Support Team Lead - Hybrid, Bonus & Benefits

CBC Resourcing Solutions; Bracknell; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

CBC Resourcing Solutions in Bracknell is seeking a Sales Support Team Leader to lead and develop a team, ensuring targets and objectives are met with excellent customer service. The role is hybrid in Bracknell and includes managing workflow and implementing new processes.

The successful candidate will have proven line-management experience within a sales environment and a strong focus on performance, coaching and policy adherence, with a view to driving continuous improvement.

Qualifications

• Experience leading, motivating and developing a team to hit targets.
• Strong focus on customer service and adherence to policies and procedures.
• Experience in line management within a sales environment.

Responsibilities

• Manage prioritisation of tasks and workflow across the Sales Support Team.
• Assist with recruitment for the department, including probation planning and onboarding support.
• Mentor and coach individuals to reach required knowledge and skills.
• Oversee training needs and implement new processes and procedures.
• Manage performance with monthly one-to-one reviews and development objectives.
• Monitor staff performance and conduct, including investigation stages.
• Plan daily workloads, allocate resources, and set team/individual targets to meet SLAs.
• Motivate the team to maintain a high standard of work and a positive environment.
• Review quality of work via monthly audits and coaching based on exceptions.
• Produce regular MI reflecting team performance to monitor objectives.
• Apply absence management procedures to minimise absences.
• Support implementation of change while maintaining performance.

Skills

Team leadership

Customer service

Coaching/mentoring

Recruitment support

Performance management

Workflow prioritisation

Policy adherence

Job description

CBC Resourcing Solutions in Bracknell is seeking a Sales Support Team Leader to lead and develop a team, ensuring targets and objectives are met with excellent customer service. The role is hybrid in Bracknell and includes managing workflow and implementing new processes.

The successful candidate will have proven line-management experience within a sales environment and a strong focus on performance, coaching and policy adherence, with a view to driving continuous improvement.