Hybrid Admin & Customer Service Assistant

Confidential; Farnham; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Confidential in Farnham is seeking a Customer Service & Administration Assistant to join a friendly team. This hybrid role after probation offers an opportunity to develop skills in customer service and administration with full training provided.

The position emphasises organised, proactive individuals who can manage multiple tasks, maintain records and deliver high-quality service. A supportive environment and clear career progression are highlighted.

Qualifications

• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Excellent communication skills with a professional and confident telephone manner.
• Proactive, flexible and able to work effectively in a busy environment.
• Committed to delivering outstanding customer service.
• Good IT skills including Microsoft Word, Excel and Outlook.

Responsibilities

• Communicating with customers by telephone, email and post to answer queries, request information and provide updates.
• Providing administrative support to ensure work is completed accurately and on time.
• Recording and maintaining accurate financial and customer records.
• Updating databases and client information systems.
• Managing both electronic and paper-based documentation.
• Following established processes and helping to identify improvements to enhance efficiency and customer experience.

Skills

Organisational skills

Communication skills

Proactive and flexible

Customer service

MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Confidential in Farnham is seeking a Customer Service & Administration Assistant to join a friendly team. This hybrid role after probation offers an opportunity to develop skills in customer service and administration with full training provided.

The position emphasises organised, proactive individuals who can manage multiple tasks, maintain records and deliver high-quality service. A supportive environment and clear career progression are highlighted.