Hybrid Customer Service Advisor: Multi-Channel Support

Wyse London Ltd.; Greater London; Hybride; GBP 22 000 - 32 000; Plein temps

Résumé du poste

Wyse London Ltd. is seeking a smart, dynamic Customer Service Advisor to join our team. This full-time hybrid role requires office work Monday to Thursday, 9am–5pm, with Fridays working from home.

You will handle calls, emails, live chat and social media, coordinate with the warehouse, and process returns and exchanges in line with company procedures.

Strong written and verbal communication, experience with Gorgias or Zendesk, and the ability to multi-task under pressure are essential.

Qualifications

• Exceptional customer service and communication skills (written and verbal).
• Experience with Gorgias or Zendesk required.
• Collaborative and strong interpersonal & team skills.
• Ability to multi-task, prioritise and manage time effectively.
• Excellent organisational and problem-solving abilities.

Responsabilités

• Respond to calls, emails, live chat and social media messages.
• Coordinate across departments including warehouse/fulfilment centre.
• Complete administrative duties and processing returns/exchanges per policy.

Connaissances

Customer service excellence

Gorgias or Zendesk

Communication skills

Multi-tasking / time management

Organisational skills

Resilience and adaptability

Retail customer service experience

MS Excel / MS Office

Description du poste

Wyse London Ltd. is seeking a smart, dynamic Customer Service Advisor to join our team. This full-time hybrid role requires office work Monday to Thursday, 9am–5pm, with Fridays working from home.

You will handle calls, emails, live chat and social media, coordinate with the warehouse, and process returns and exchanges in line with company procedures.

Strong written and verbal communication, experience with Gorgias or Zendesk, and the ability to multi-task under pressure are essential.