Customer Service Advisor

WYSE London; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Wyse London Ltd. is seeking a smart, dynamic Customer Service Advisor to join our team. This full-time hybrid role requires office work Monday to Thursday, 9am–5pm, with Fridays working from home.

You will handle calls, emails, live chat and social media, coordinate with the warehouse, and process returns and exchanges in line with company procedures.

Strong written and verbal communication, experience with Gorgias or Zendesk, and the ability to multi-task under pressure are essential.

Qualifications

• Exceptional customer service and communication skills (written and verbal).
• Experience with Gorgias or Zendesk required.
• Collaborative and strong interpersonal & team skills.
• Ability to multi-task, prioritise and manage time effectively.
• Excellent organisational and problem-solving abilities.

Responsibilities

• Respond to calls, emails, live chat and social media messages.
• Coordinate across departments including warehouse/fulfilment centre.
• Complete administrative duties and processing returns/exchanges per policy.

Skills

Customer service excellence

Gorgias or Zendesk

Communication skills

Multi-tasking / time management

Organisational skills

Resilience and adaptability

Retail customer service experience

MS Excel / MS Office

Job description

Full-time: Monday to Friday 9am-5pm. The position is hybrid Monday-Thursday in the office 9-5 and Fridays working from home.

We are looking for a smart, dynamic Customer Service Advisor to assist with all aspects of Wyse London customer service.

Your ability to support our customer service team and coordinate across departments will be essential to the role.

Key responsibilities:

• Responsible for support with all aspects of Wyse London customer service.
• Responding to calls, emails, live chat and social media messages.
• Being part of the team and developing excellent communication with all departments including warehouse/ fulfilment centre.
• Completing administrative duties as required.
• Processing returns and exchanges in line with company policies.
• Communication with warehouse queries, and postage/courier issues.

Knowledge/ Skills:

• Exceptional customer service and communication skills – both written and verbal.
• Experience with Gorgias or Zendesk.
• Collaborative, with strong interpersonal & team skills.
• The ability to multi-task, prioritise and manage time.
• Excellent organisational, administrative and problem-solving skills.
• Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
• Resilient and adaptable.
• Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
• Computer literate (Excel and MS Office).