Hybrid Customer Service Advisor – Logistics & Growth

Adecco Portugal; Devon and Torbay; Hybrid; GBP 17,000 - 25,000; Part time

Job summary

Our client in the transport and logistics sector is seeking a Customer Service Advisor in Plymouth for a temporary, hybrid role. You will be the first point of contact for customers, handling inquiries and resolving issues while delivering accurate information on services, pricing and logistics.

Join a fast-paced team that values customer satisfaction, collaboration, and a proactive approach to problem-solving.

Qualifications

• Previous experience in a customer service role, ideally within a transport or logistics environment.
• Excellent verbal and written communication skills, with a friendly and approachable demeanour.
• Strong problem-solving abilities, with a knack for thinking on your feet.
• A positive attitude and a commitment to delivering high-quality service.
• Ability to work effectively in a team and independently, managing multiple tasks efficiently.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and efficiently.
• Deliver exceptional service by providing accurate information about services, pricing, and logistics.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Maintain comprehensive records of customer interactions and transactions.
• Identify opportunities to upsell services and improve customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Our client in the transport and logistics sector is seeking a Customer Service Advisor in Plymouth for a temporary, hybrid role. You will be the first point of contact for customers, handling inquiries and resolving issues while delivering accurate information on services, pricing and logistics.

Join a fast-paced team that values customer satisfaction, collaboration, and a proactive approach to problem-solving.