Customer Service Advisor

Adecco Portugal; Devon and Torbay; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Competitive hourly rate

Flexible working hours

Job summary

Adecco is recruiting a Customer Service Advisor to join our client in Plymouth on a temporary basis. You will be the frontline contact for customers, handling inquiries, providing service details, pricing, and logistics information.

This fast-paced role emphasises clear communication, problem solving, and teamwork, with opportunities to upsell services while delivering outstanding support in the transport and logistics sector.

Qualifications

• Experience in customer service, ideally within transport or logistics.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think on your feet.
• Positive attitude with a commitment to delivering high-quality service.
• Ability to work effectively in a team and independently.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries and resolving issues promptly and efficiently.
• Provide accurate information about services, pricing, and logistics.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Maintain comprehensive records of customer interactions and transactions.
• Identify opportunities to upsell services and improve customer satisfaction.

Skills

Customer service experience

Communication skills

Problem solving

Positive attitude

Team and independent work

Job description

Customer Service Advisor

• Location: Plymouth
• Contract Type: Temporary
• Industry: Transport & Logistics

Are you a passionate communicator with a flair for customer service? Our client, a dynamic organisation within the transport and logistics industry, is seeking a dedicated Customer Service Advisor to join their vibrant team in Pennycomequick, Plymouth. This is an exciting opportunity to make a real difference in the lives of customers while contributing to an ever-evolving sector.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and efficiently.
• Deliver exceptional service by providing accurate information about services, pricing, and logistics.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Maintain comprehensive records of customer interactions and transactions.
• Identify opportunities to upsell services and improve customer satisfaction.

What Makes This Role Exciting?

• Engage with a diverse range of customers, cultivating relationships that lead to lasting loyalty.
• Work in a fast-paced environment where no two days are the same.
• Contribute to a supportive and enthusiastic team that values each member's input.
• Gain invaluable experience in the transport and logistics sector, expanding your professional skill set.

What Our Client Is Looking For

• Previous experience in a customer service role, ideally within a transport or logistics environment.
• Excellent verbal and written communication skills, with a friendly and approachable demeanour.
• Strong problem-solving abilities, with a knack for thinking on your feet.
• A positive attitude and a commitment to delivering high-quality service.
• Ability to work effectively in a team and independently, managing multiple tasks efficiently.

Why Choose This Opportunity?

• Competitive hourly rate and flexible working hours.
• A chance to work with a reputable organisation that values innovation and customer satisfaction.
• An opportunity to develop your skills in a supportive and collaborative environment.

If you are ready to take on a rewarding challenge and make a positive impact in the world of customer service, this could be the perfect fit! Don't miss out on the chance to be part of an exciting team at a leading organisation in the transport and logistics sector.

Our client is eager to welcome a new Customer Service Advisor who shares their commitment to excellence in customer care. Step into a role where your contributions matter and be part of a team that thrives on delivering outstanding service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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