Hybrid Transport Customer Service Advisor

Confidential; Cardiff; Hybrid; GBP 17,000 - 23,000; Full time

Job summary

Lloyds Banking Group is hiring a Transport/Customer Service Advisor in Cardiff. The role focuses on delivering excellent service to transport customers across multiple channels, including phone support and online interactions.

The position requires a friendly manner, strong listening skills, and a proactive approach to learning. The role is full-time with a hybrid pattern: 2 days in the Cardiff office per week and rotations including weekends; first 3 months office-based.

Qualifications

• Solid communication and listening skills including a friendly telephone manner.
• Experience in a phone-based role.
• Honest, hardworking, and genuine. Caring about helping people with their queries.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• You will need to be competent in using Microsoft applications.

Responsibilities

• Delivering outstanding customer experiences through various communication channels.
• Supporting our customers through phone-based interactions
• Problem-solving, being creative with solutions and pay excellent attention to the details.
• Playing a role in educating our customers about our products.
• Pro-active in your approach to personal development and learning.

Skills

Customer service

Phone communication

Microsoft Office

Empathy

Problem solving

Tools

CRM systems

Job description

Lloyds Banking Group is hiring a Transport/Customer Service Advisor in Cardiff. The role focuses on delivering excellent service to transport customers across multiple channels, including phone support and online interactions.

The position requires a friendly manner, strong listening skills, and a proactive approach to learning. The role is full-time with a hybrid pattern: 2 days in the Cardiff office per week and rotations including weekends; first 3 months office-based.