Customer Service Advisor - Hybrid

Adecco Portugal; Devon and Torbay; Hybrid; GBP 17,000 - 25,000; Part time

Job summary

Our client in the transport and logistics sector is seeking a Customer Service Advisor in Plymouth for a temporary, hybrid role. You will be the first point of contact for customers, handling inquiries and resolving issues while delivering accurate information on services, pricing and logistics.

Join a fast-paced team that values customer satisfaction, collaboration, and a proactive approach to problem-solving.

Qualifications

• Previous experience in a customer service role, ideally within a transport or logistics environment.
• Excellent verbal and written communication skills, with a friendly and approachable demeanour.
• Strong problem-solving abilities, with a knack for thinking on your feet.
• A positive attitude and a commitment to delivering high-quality service.
• Ability to work effectively in a team and independently, managing multiple tasks efficiently.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and efficiently.
• Deliver exceptional service by providing accurate information about services, pricing, and logistics.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Maintain comprehensive records of customer interactions and transactions.
• Identify opportunities to upsell services and improve customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Customer Service Advisor - Hybrid Working

Location: Plymouth

Contract Type: Temporary

Industry: Transport & Logistics

Are you a passionate communicator with a flair for customer service? Our client, a dynamic organisation within the transport and logistics industry, is seeking a dedicated Customer Service Advisor to join their vibrant team in Plymouth. This is an exciting opportunity to make a real difference in the lives of customers while contributing to an ever-evolving sector.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and efficiently.
• Deliver exceptional service by providing accurate information about services, pricing, and logistics.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Maintain comprehensive records of customer interactions and transactions.
• Identify opportunities to upsell services and improve customer satisfaction.

What Makes This Role Exciting

• Engage with a diverse range of customers, cultivating relationships that lead to lasting loyalty.
• Work in a fast-paced environment where no two days are the same.
• Contribute to a supportive and enthusiastic team that values each member's input.
• Gain invaluable experience in the transport and logistics sector, expanding your professional skill set.

What Our Client Is Looking For

• Previous experience in a customer service role, ideally within a transport or logistics environment.
• Excellent verbal and written communication skills, with a friendly and approachable demeanour.
• Strong problem-solving abilities, with a knack for thinking on your feet.
• A positive attitude and a commitment to delivering high-quality service.
• Ability to work effectively in a team and independently, managing multiple tasks efficiently.

Why Choose This Opportunity

• Competitive hourly rate and flexible working hours.
• A chance to work with a reputable organisation that values innovation and customer satisfaction.
• An opportunity to develop your skills in a supportive and collaborative environment.

If you are ready to take on a rewarding challenge and make a positive impact in the world of customer service, this could be the perfect fit! Don't miss out on the chance to be part of an exciting team at a leading organisation in the transport and logistics sector.