Hybrid Customer Service Advisor – Local Council Services

Neway International Ltd; Yeovil; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment firm is seeking two Customer Service Officers to provide front-line support to Somerset residents. This office-based role, combined with remote working, involves responding to a wide range of queries including Finance and Social Care. Candidates should possess excellent communication and customer service skills, along with resilience in managing sensitive enquiries. This is an ongoing opportunity with 37 hours per week, predominantly Monday to Friday.

Qualifications

• Excellent customer service skills, including listening, empathy, and problem-solving.
• Strong communication skills for face-to-face, telephony, and digital interactions.
• Confidence, resilience, and professionalism in handling sensitive and sometimes emotive enquiries.

Responsibilities

• Provide high-quality advice, guidance, and support to residents across multiple service areas.
• Handle face-to-face enquiries at Brympton Way and Yeovil Library Customer Service Point.
• Manage telephony and digital enquiries, supporting customers to self-serve using online solutions.

Skills

Excellent customer service skills

Strong communication skills

Resilience

Good IT skills

Job description

A local recruitment firm is seeking two Customer Service Officers to provide front-line support to Somerset residents. This office-based role, combined with remote working, involves responding to a wide range of queries including Finance and Social Care. Candidates should possess excellent communication and customer service skills, along with resilience in managing sensitive enquiries. This is an ongoing opportunity with 37 hours per week, predominantly Monday to Friday.