Hybrid Customer Service Advisor — Fast-Paced Support & Growth

HSBC Holdings plc; Motherwell; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free parking

Lunch on us

On-site nursery

25 days' holiday + bank holidays

Employee discounts

Pension/healthcare schemes

Hybrid working

Job summary

HSBC is hiring a Customer Service Advisor in the United Kingdom. The role offers a 35-hour week with a starting salary of £25,000, plus two £750 increments in the first year, contingent on eligibility and performance.

The position features hybrid working, a comprehensive 15-week Training & Academy, and benefits including 25 days holiday, pension/healthcare schemes, and on-site facilities. No prior banking experience is required, though essential skills include active listening, clear

Qualifications

• Essential skills include active listening to understand customer concerns.
• Clear and effective communication to explain solutions.
• Customer-centric mindset to deliver quality service and build trust.
• Empathy to relate to customers and tailor support.
• Resilience to stay calm with competing priorities.
• Accountability to resolve queries per policy.
• Ability to follow processes and escalate when needed.
• Digital fluency to navigate banking tech and systems.

Responsibilities

• Complete a 15-week training programme in HSBC Academy to get up to speed.
• Deliver exceptional customer service and resolve customer queries.
• Work a 35-hour week in a hybrid office/remote pattern.
• Adhere to HSBC policies and escalation procedures during interactions.
• Be part of a flexible shift pattern and participate in the recruitment process.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy

Resilience

Accountability

Process adherence

Digital fluency

Job description

HSBC is hiring a Customer Service Advisor in the United Kingdom. The role offers a 35-hour week with a starting salary of £25,000, plus two £750 increments in the first year, contingent on eligibility and performance.

The position features hybrid working, a comprehensive 15-week Training & Academy, and benefits including 25 days holiday, pension/healthcare schemes, and on-site facilities. No prior banking experience is required, though essential skills include active listening, clear