Customer Care Specialist - Hybrid, Training & Growth

Hsbc Global Services Limited; Motherwell; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Lunch on us

Subsidised nursery

25 days holiday

Employee discounts

Pension/healthcare

Hybrid working

Job summary

HSBC Global Services Limited is hiring a Customer Service Advisor for a full-time 35-hour week with hybrid working and a starting salary of £25,000. The role includes a 15-week training programme, a range of benefits, and opportunities for growth within HSBC.

You’ll join a customer-centric team, providing exceptional service and problem solving to ensure customers feel supported. The position requires 18+ eligibility to work in the UK and offers a clear progression path and a comprehensive

Qualifications

• No prior banking or customer service experience required.
• Must be 18+ and eligible to work in the UK.
• Full-time, 35 hours per week, hybrid working.

Responsibilities

• Attend a 15-week training and Academy programme.
• Handle live customer calls and support customers.
• Work in the Maxim Park office with some remote work, 3 days on-site.
• Participate in online assessments and interviews.

Skills

Active listening

Effective communication

Customer-centric mindset

Empathy and support

Resilience

Accountability

Following Process

Digital Fluency

Job description

HSBC Global Services Limited is hiring a Customer Service Advisor for a full-time 35-hour week with hybrid working and a starting salary of £25,000. The role includes a 15-week training programme, a range of benefits, and opportunities for growth within HSBC.

You’ll join a customer-centric team, providing exceptional service and problem solving to ensure customers feel supported. The position requires 18+ eligibility to work in the UK and offers a clear progression path and a comprehensive