Preston Based Customer Service Advisor - Hybrid Role

HGS; Warrington; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Fortnightly pay

Overtime opportunities

Wage Stream access

Wellness support

Hybrid/Remote options

28 days holiday

Career development

Employee referrals

Job summary

HGS in the UK is hiring a Customer Service Advisor to provide essential support to individuals and businesses. You will handle enquiries via phone, email and webchat, delivering accurate information and a consistently positive experience.

This hybrid, full-time role includes comprehensive training, ongoing development, and a focus on work-life balance as you support our DBS campaign across our UK contracts.

Qualifications

• Excellent communication skills with customers
• Empathetic and professional in high-stress situations
• Able to adapt to a fast-paced environment
• Resilient in handling challenging conversations
• Ability to build trust and deliver a positive experience

Responsibilities

• Handle enquiries via phone, email and webchat, delivering clear, accurate information
• Provide a consistently positive customer experience as the first point of contact
• Support DBS campaign across UK contracts
• Maintain professionalism and accuracy in interactions

Skills

Clear communication

Empathy

Adaptability

Resilience

Trust-building

Job description

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.

Job Description

Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.

Kickstart your customer service career with HGS in this hybrid, full-time permanent roles. Flexible start dates available.

HGS Enables a Coaching Culture

HGS is dedicated to fostering a coaching culture where continuous learning and development are part of everyday life. Our coaching culture empowers employees to achieve their full potential through support from colleagues, managers, and mentors, alongside regular feedback, mentoring, and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose Us

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.

• Fortnightly paid salary, to be confirmed- plus overtime opportunities
• Wage Stream: Access your pay when it works for you.
• Wellness Support: Mental Health First Aiders, wellness initiatives, and Reasonable Accommodation Passports for an inclusive and supportive environment.
• Remote or Hybrid Working: Balance work and life with our flexible working options.
• HGS Ignite: Enjoy personalized wellness and financial perks, including our Employee Assistance Programs, to enhance your career and personal journey.
• Generous Holiday Allowance: 28 days of holiday, inclusive of bank holidays.
• People-Focused Environment: Thrive in a supportive workplace that fosters lifetime connections and meaningful friendships.
• Career Development: Benefit from apprenticeship programs and development opportunities to enhance your skills and career growth.
• Employee Referral Scheme earn cash for referring candidates to our posted roles who join us.

What Are We Looking For

We’re looking for people with a diverse range of strengths and experiences to support our Disclosure and Barring Service (DBS) campaign. As the first point of contact, you’ll be helping customers navigate important processes, often at moments that matter.

Whether you excel at explaining detailed information clearly or you bring genuine empathy and reassurance to customers who may feel uncertain or anxious, this is an opportunity to make a real difference.

Requirements

• Strong communication skills, with the ability to explain processes clearly and confidently
• Empathy and professionalism when supporting customers with sensitive or important enquiries
• Adaptability in a fast-paced, ever-changing environment
• Resilience when handling complex or challenging conversations
• The ability to build trust while delivering a positive and reassuring customer experience

Working on the DBS campaign means playing a key role in supporting a service that helps protect vulnerable individuals and maintain public trust. Accuracy, integrity, and a strong sense of responsibility are essential in everything you do.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.