DSCC Customer Service Advisor - Day and Night Shift

HGS; Warrington; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Fortnightly pay

Wage Stream

Wellness Support

Remote or Hybrid Working

Holiday entitlement: 28 days

Career development

Employee Referral Scheme

Job summary

HGS is hiring a Customer Service Advisor for UK operations on a remote, full-time basis. You will be the first point of contact, handling enquiries by phone, email and webchat, delivering accurate information and a consistently positive experience.

Join a coaching culture within a global team and benefit from flexible start dates, training, and career development while you support the DSCC night-shift operations across the UK.

Qualifications

• Clear and confident telephone communication in a professional setting.
• Strong attention to detail when accurately recording sensitive information.
• Ability to follow structured processes and maintain compliance at all times.
• Comfortable handling and hearing potentially difficult or sensitive information.
• High level of reliability, punctuality, and commitment to night shift working.

Responsibilities

• Liaise directly with police officers to accurately capture case details and ensure timely communication with duty solicitors.
• Handle enquiries via phone, email, and webchat, delivering clear, accurate information and a positive customer experience.
• Maintain professionalism and accuracy in a fast-paced, process-driven DSCC night-shift environment.

Skills

Telephone communication

Attention to detail

Follow processes

Handling sensitive information

Reliability

Punctuality

Night shift

IT skills

Adaptability

Job description

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.

Job Description

Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role.

Kickstart your customer service career with HGS in remote, full-time permanent roles. Flexible start dates available.

HGS Enables a Coaching Culture

HGS is dedicated to fostering a coaching culture where continuous learning and development are part of everyday life. Our coaching culture empowers employees to achieve their full potential through support from colleagues, managers, and mentors, alongside regular feedback, mentoring, and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose Us

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.

• Fortnightly paid salary, to be confirmed- plus overtime opportunities
• Wage Stream: Access your pay when it works for you.
• Wellness Support: Mental Health First Aiders, wellness initiatives, and Reasonable Accommodation Passports for an inclusive and supportive environment.
• Remote or Hybrid Working: Balance work and life with our flexible working options.
• HGS Ignite: Enjoy personalized wellness and financial perks, including our Employee Assistance Programs, to enhance your career and personal journey.
• Generous Holiday Allowance: 28 days of holiday, inclusive of bank holidays.
• People-Focused Environment: Thrive in a supportive workplace that fosters lifetime connections and meaningful friendships.
• Career Development: Benefit from apprenticeship programs and development opportunities to enhance your skills and career growth.
• Employee Referral Scheme earn cash for referring candidates to our posted roles who join us.

What Are We Looking For

We’re looking for individuals with a range of strengths and experiences suited to a structured DSCC night shift environment. In this role, you’ll be liaising directly with police officers to accurately capture case details and ensuring timely communication with duty solicitors.

Success in this position relies on clear, confident communication, strong attention to detail, and the ability to follow defined processes with accuracy and consistency. You’ll need to remain focused and professional while handling sensitive information, including hearing details of case details that may be difficult to listen to.

Working overnight requires a high level of reliability, self-motivation, and resilience, as you’ll often be working independently in a fast-paced, process-driven setting. Across our DSCC roles, we value adaptability and the ability to build effective working relationships delivering a seamless, efficient service while maintaining accuracy and compliance is key.

Requirements

• Clear and confident telephone communication in a professional setting
• Strong attention to detail when accurately recording sensitive information
• Ability to follow structured processes and maintain compliance at all times
• Comfortable handling and hearing potentially difficult or sensitive information.
• Ability to remain calm, focused, and objective under pressure
• Strong organisational skills and ability to manage multiple tasks efficiently
• High level of reliability, punctuality, and commitment to night shift working
• Basic IT skills and confidence navigating systems while on calls
• Adaptability to changing priorities within a fast-paced operational environment

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.