Remote UK DSCC Customer Service Advisor (Night Shift)

HGS; Warrington; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Fortnightly pay

Wage Stream

Wellness Support

Remote or Hybrid Working

Holiday entitlement: 28 days

Career development

Employee Referral Scheme

Job summary

HGS is hiring a Customer Service Advisor for UK operations on a remote, full-time basis. You will be the first point of contact, handling enquiries by phone, email and webchat, delivering accurate information and a consistently positive experience.

Join a coaching culture within a global team and benefit from flexible start dates, training, and career development while you support the DSCC night-shift operations across the UK.

Qualifications

• Clear and confident telephone communication in a professional setting.
• Strong attention to detail when accurately recording sensitive information.
• Ability to follow structured processes and maintain compliance at all times.
• Comfortable handling and hearing potentially difficult or sensitive information.
• High level of reliability, punctuality, and commitment to night shift working.

Responsibilities

• Liaise directly with police officers to accurately capture case details and ensure timely communication with duty solicitors.
• Handle enquiries via phone, email, and webchat, delivering clear, accurate information and a positive customer experience.
• Maintain professionalism and accuracy in a fast-paced, process-driven DSCC night-shift environment.

Skills

Telephone communication

Attention to detail

Follow processes

Handling sensitive information

Reliability

Punctuality

Night shift

IT skills

Adaptability

Job description

HGS is hiring a Customer Service Advisor for UK operations on a remote, full-time basis. You will be the first point of contact, handling enquiries by phone, email and webchat, delivering accurate information and a consistently positive experience.

Join a coaching culture within a global team and benefit from flexible start dates, training, and career development while you support the DSCC night-shift operations across the UK.