Branch Customer Experience Advisor Stone Cross

Jobtrain; West Bromwich; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Private medical insurance

Annual leave benefits

Job summary

The West Bromwich Building Society is recruiting a Customer Service Advisor at our Stone Cross Branch to deliver first-class service and build lasting relationships with customers. Your role will focus on helping customers with their financial needs, from saving to home ownership, while providing knowledgeable guidance and a friendly, professional approach.

You will handle a range of queries, maintain up-to-date product knowledge, and contribute to a supportive team environment.

Qualifications

• Previous experience delivering great customer service.
• Calm, clear and confident communicator.
• Ability to listen, understand and support customers and colleagues.
• Willingness to learn and grow.

Responsibilities

• Providing a service so good that customers tell their friends and family about us.
• Be there when customers need us in a way which suits them.
• Handling queries with confidence about products, services, or anything else customers need.
• Support customers looking for their first home or to build savings.
• Stay up to date on all products and services to share knowledge with customers.
• Keep things safe and sound in branch during opening/closing.

Skills

Positive attitude

Team spirit

Customer centric

Clear communication

Empathy

Flexibility

Tech-savvy

Job description

The West Bromwich Building Society is recruiting a Customer Service Advisor at our Stone Cross Branch to deliver first-class service and build lasting relationships with customers. Your role will focus on helping customers with their financial needs, from saving to home ownership, while providing knowledgeable guidance and a friendly, professional approach.

You will handle a range of queries, maintain up-to-date product knowledge, and contribute to a supportive team environment.