Hybrid Customer Service Advisor – 10% Bonus

Moto; Dunstable; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Holidays 25 days + bank holidays

Discounts (up to 55%) for you and your

Enhanced family benefits (maternity/pP

Training and development

Career progression

Job summary

Moto is hiring a Customer Service Advisor to join our team. You will help customers across phone, email, social media and online reviews, resolving issues and ensuring a positive experience.

The role blends office presence with flexible hybrid working and offers development opportunities in a growing business. You will engage with customers, owners and partners to provide timely solutions, maintain brand integrity and deliver exceptional service.

Qualifications

• Previous experience in customer service, ideally within a contact centre or multi-channel environment.
• Great written and verbal communication skills.
• A positive, customer-first approach.
• Confidence dealing with different people and situations.

Responsibilities

• Respond to customer queries by phone, email, social media and online reviews.
• Take ownership of queries and work to find the right solution.
• Handle more challenging conversations with empathy and confidence.
• Work with teams across the business to resolve customer issues.
• Help protect and strengthen the Moto brand by delivering a brilliant customer experience.
• Adapt to new systems, processes and ways of working as we continue to develop.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Team collaboration

Job description

Moto is hiring a Customer Service Advisor to join our team. You will help customers across phone, email, social media and online reviews, resolving issues and ensuring a positive experience.

The role blends office presence with flexible hybrid working and offers development opportunities in a growing business. You will engage with customers, owners and partners to provide timely solutions, maintain brand integrity and deliver exceptional service.