Hybrid Customer Experience Advisor

Polestar; Cherwell District; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A progressive automotive company is seeking a Customer Engagement Advisor for their Customer Experience team in Bicester. This role involves handling customer inquiries, addressing complaints, and providing top-notch support. Candidates should have at least 6 months of customer service experience, strong communication skills, and a passion for the electric mobility revolution. A hybrid work model is in place, requiring a minimum of three days onsite, promoting collaboration and focused work time.

Qualifications

• At least 6 months of experience in front-line Customer Service roles.
• Experience with complaints or escalations is essential.
• Must be flexible and able to handle a range of customer inquiries.

Responsibilities

• Handle enquiries from customers via inbound calls, emails, and chats.
• Provide outbound follow-up and delivery support calls.
• Champion Polestar products to advise customers effectively.
• Resolve first-line complaints and other tasks as required.

Skills

Time management

Customer-first mindset

Communication skills (oral and written)

Digital-minded and agile

Tools

Salesforce

Excel

PowerPoint

Job description

A progressive automotive company is seeking a Customer Engagement Advisor for their Customer Experience team in Bicester. This role involves handling customer inquiries, addressing complaints, and providing top-notch support. Candidates should have at least 6 months of customer service experience, strong communication skills, and a passion for the electric mobility revolution. A hybrid work model is in place, requiring a minimum of three days onsite, promoting collaboration and focused work time.