Customer Service Advisor - Hybrid, Bonus & Hotel Discounts

Travelodge; Thame; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Hybrid work

Hotel discounts

Holiday entitlement

Job summary

Travelodge is seeking a Customer Service Advisor to be the first point of contact for guests before, during and after their stay. You’ll respond across email, phone, live chat and social channels, taking ownership to resolve issues with empathy and professionalism.

This hybrid role requires strong written and verbal communication, attention to detail and the ability to work across multiple channels in a fast-paced environment.

Qualifications

• Strong customer service mindset and willingness to help customers.
• Excellent written and verbal communication skills.
• Ability to handle challenging conversations with empathy and confidence.
• Good attention to detail and sound judgment in resolving issues.

Responsibilities

• Support customers through email, telephone, live chat, social media and written correspondence.
• Work with hotels and business customers to resolve issues and keep things moving.
• Investigate concerns, take ownership and escalate when necessary.
• Identify recurring issues and share insights to improve the customer journey.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Adaptability

Digital literacy

Job description

Travelodge is seeking a Customer Service Advisor to be the first point of contact for guests before, during and after their stay. You’ll respond across email, phone, live chat and social channels, taking ownership to resolve issues with empathy and professionalism.

This hybrid role requires strong written and verbal communication, attention to detail and the ability to work across multiple channels in a fast-paced environment.