Customer Service Advisor

Moto; Dunstable; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Holidays 25 days + bank holidays

Discounts (up to 55%) for you and your

Enhanced family benefits (maternity/pP

Training and development

Career progression

Job summary

Moto is hiring a Customer Service Advisor to join our team. You will help customers across phone, email, social media and online reviews, resolving issues and ensuring a positive experience.

The role blends office presence with flexible hybrid working and offers development opportunities in a growing business. You will engage with customers, owners and partners to provide timely solutions, maintain brand integrity and deliver exceptional service.

Qualifications

• Previous experience in customer service, ideally within a contact centre or multi-channel environment.
• Great written and verbal communication skills.
• A positive, customer-first approach.
• Confidence dealing with different people and situations.

Responsibilities

• Respond to customer queries by phone, email, social media and online reviews.
• Take ownership of queries and work to find the right solution.
• Handle more challenging conversations with empathy and confidence.
• Work with teams across the business to resolve customer issues.
• Help protect and strengthen the Moto brand by delivering a brilliant customer experience.
• Adapt to new systems, processes and ways of working as we continue to develop.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Team collaboration

Job description

Customer Service Advisor

Hybrid working: 1–2 days a week at our Central Support office in Toddington
Salary: £26,500 + up to 10% bonus
Hours: 37.5 hours per week, Monday to Friday, 9am–5pm

Love helping people and turning a tricky situation into a positive one?

We’re looking for a Customer Service Advisor to join our team and be one of the voices of Moto.

No two days will be exactly the same. You’ll support customers across phone, email, social media and online reviews, helping with everything from everyday questions to more challenging situations.

It’s a role where you can genuinely make a difference to someone’s experience. You’ll listen, understand what’s happened, find the right solution and make sure every customer interaction leaves the best possible impression of Moto.

What we offer:

• Up to 10% annual bonus
• 25 days holiday plus bank holidays
• Up to 55% discount for you, your partner and your loved ones
• Enhanced maternity and paternity benefits, Pension, sick pay and life assurance
• Training and development, including opportunities for funded qualifications
• Career progression in a growing business

Your responsibilities:

You’ll be at the heart of our customer experience, supporting people across a variety of channels and making sure they feel heard and looked after.

You’ll:

• Respond to customer queries by phone, email, social media and online reviews
• Take ownership of queries and work to find the right solution
• Handle more challenging conversations with empathy and confidence
• Work with teams across the business to resolve customer issues
• Help protect and strengthen the Moto brand by delivering a brilliant customer experience
• Adapt to new systems, processes and ways of working as we continue to develop

What you bring:

You don’t need to know everything on day one. What matters most is that you’re someone who genuinely enjoys helping people.

We’d love to hear from you if you have:

• Previous experience in customer service, ideally within a contact centre or multi-channel environment
• Great written and verbal communication skills
• A positive, customer-first approach
• Confidence dealing with different people and situations
• Strong problem-solving skills and the ability to stay calm under pressure
• Confidence using digital systems and technology
• A willingness to learn, adapt and be part of a supportive team

Bring your whole self to Moto

At Moto, your unique talents are valued. We want to create a workplace where everyone feels welcome and has the opportunity to grow and succeed.

We also understand that flexibility matters. That's why we offer flexible working arrangements, including opportunities to adjust hours, work compressed schedules or follow a fixed working pattern where possible.

Ready to make a difference to thousands of customers and build your career with Moto?