Customer Service Administrator

Confidential; Borehamwood; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Confidential in Borehamwood is seeking a Customer Service Advisor to join their team. You will manage customer calls, handle enquiries, and resolve issues in a friendly, professional manner to ensure a positive customer experience.

The role is hybrid: four days in the office and one day from home. You will collaborate with internal teams, keep accurate records, and follow up with customers as needed.

Qualifications

• Previous customer service or telephone-based experience.
• Excellent communication and listening skills.
• Confident and professional telephone manner.
• Calm, friendly and solution-focused.
• Good organisational and computer skills.
• Able to work well in a busy team environment.

Responsibilities

• Manage incoming and outgoing customer calls.
• Handle customer enquiries and resolve issues efficiently.
• Deal professionally with complaints and difficult situations.
• Record customer information and call details accurately.
• Liaise with internal teams to resolve customer queries.
• Follow up with customers where required.

Skills

Customer service experience

Communication skills

Telephone manner

Teamwork

Organisational skills

Computer skills

Tools

CRM software

Job description

We are looking for a Customer Service Advisor to join our client in Borehamwood.

The ideal candidate will be confident managing customer calls, handling enquiries and resolving issues in a professional and friendly manner. You will be responsible for providing excellent customer service and ensuring customers receive a positive experience.

Key Responsibilities

• Manage incoming and outgoing customer calls.
• Handle customer enquiries and resolve issues efficiently.
• Deal professionally with complaints and difficult situations.
• Record customer information and call details accurately.
• Liaise with internal teams to resolve customer queries.
• Follow up with customers where required.

About You

• Previous customer service or telephone-based experience.
• Excellent communication and listening skills.
• Confident and professional telephone manner.
• Calm, friendly and solution-focused.
• Good organisational and computer skills.
• Able to work well in a busy team environment.

This is a hybrid role, 4 days in the office and 1 day from home.

Due to the high volume of applications we receive, we regret that we are unable to provide individual feedback to every candidate. If you have not heard from us within 48 hours, please assume that your application has not been successful on this occasion.

We will retain your CV on file and contact you should any suitable opportunities arise. In the meantime, we encourage you to visit your website regularly, as new roles are posted daily.