Hybrid Customer Service Administrator — Fast-Paced Ops

Lithia; Annesley Woodhouse; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

25 days holiday + bank holidays

Car discounts on used cars

Job summary

Lithia UK is seeking a motivated Customer Service Administrator to join our head office in Annesley, Nottinghamshire. Hybrid role with two days in the office, offering a comprehensive benefits package, including pension, life assurance, and generous holiday entitlement.

The role focuses on accurate data handling, customer communications, quotations, deliveries, and collaborative work with the sales team. The successful candidate will have strong administrative experience, excellent communication

Qualifications

• Strong background in administration with accuracy and attention to detail.
• Confidence using Microsoft Excel and digital systems for data reporting and documentation.
• Ability to prioritise multiple tasks and stay focused while solving problems quickly.
• Keen eye for detail ensuring orders, invoices and docs are correct.
• Experience in the automotive industry is advantageous but not required.

Responsibilities

• Answering the telephone in a professional manner.
• Producing quotations for customers to a high level of accuracy.
• Ordering vehicles via internal and external supplier chain.
• Proactively managing status reports.
• Driver updates completed.
• Effectively communicate with customers and manage expectations.
• Arranging deliveries.
• Data entry into several systems.
• Providing reports for customers and management.
• Working closely with the sales team.
• Provide exceptional customer service skills and focus.

Skills

Administration

Data entry

Customer service

Tools

Microsoft Excel

Digital systems

Job description

Lithia UK is seeking a motivated Customer Service Administrator to join our head office in Annesley, Nottinghamshire. Hybrid role with two days in the office, offering a comprehensive benefits package, including pension, life assurance, and generous holiday entitlement.

The role focuses on accurate data handling, customer communications, quotations, deliveries, and collaborative work with the sales team. The successful candidate will have strong administrative experience, excellent communication