Customer Service Administrator

Driveway Vehicle Solutions; Annesley; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday day off

Family leave policies

Salary sacrifice car scheme

Volunteer day

Career growth training

Cycle to work

Discounts on car purchases

Referral scheme

Job summary

Driveway Vehicle Solutions, Head Office in Annesley, Nottinghamshire, is hiring a Customer Service Administrator for a hybrid role requiring at least 2 days in the office. The role offers a £26,436 basic salary, pension, life assurance, 25 days holiday plus bank holidays, and exclusive company discounts.

You will be a highly organised administrator with strong MS Excel skills, data entry and reporting responsibilities, and the ability to liaise confidently with customers and colleagues at all

Qualifications

• A strong background in administration within a busy, fast-paced environment.
• Proven ability to liaise with customers and colleagues at all levels.
• Proficient in Excel and digital systems, with data reporting and documentation duties.

Responsibilities

• Answering the telephone in a professional manner.
• Producing quotations for customers accurately.
• Ordering vehicles via internal and external supplier chain.
• Proactively managing status reports.
• Driver updates completed and communications with customers.
• Arranging deliveries and data entry into multiple systems.
• Providing reports for customers and management.
• Collaborating with the sales team to support customer needs.
• Maintaining exceptional customer service standards.

Skills

Administration

Customer service

Attention to detail

Communication

Data entry

Organisational skills

Tools

Microsoft Excel

CRM systems

Job description

Customer Service Administrator

Driveway Vehicle Solutions (Head Office, Annesley Nottinghamshire)

Hybrid Role – minimum 2 days in the office (9.00 am to 5.30 pm weekdays)

£26,436 basic salary with pension, life assurance, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Driveway Vehicle Solutions is seeking to recruit a motivated, highly organised experienced Customer Service Administrator to be part of our team based at our Head office in Annesley, Nottinghamshire, which has recently undergone a major refurbishment throughout.

Ideally you will have experience of working in a busy and fast paced administrative environment. Excellent interpersonal, organisational and communication skills and the confidence to liaise with customers and colleagues at all levels.

With a focus on providing exceptional levels of customer service at all times, you must be computer literate with outstanding attention to detail. You will also be able to demonstrate an ability to work effectively under pressure in order to meet deadlines.

Your Journey as a Customer Service Administrator:

• Answering the telephone in a professional manner
• Producing quotations for customers to a high level of accuracy
• Ordering vehicles via our internal and external supplier chain
• Proactively managing status reports
• Driver updates completed
• Effectively communicate with customers and manage their expectations
• Arranging deliveries
• Data entry into several systems
• Providing reports for customers and management
• Working closely with the sales Team
• Provide exceptional customer service skills and focus

Do you have what it takes to be a DVS colleague? We’re looking for someone who has:

• A strong background in administration, ideally in a busy, fast-faced environment where accuracy and attention to detail are key
• Confidence using Microsoft Excel and digital systems, through managing data, reporting and documentation daily
• The ability to prioritise multiple tasks and stay focused whilst finding solutions quickly
• A keen eye for detail, ensuring every order, invoice and documentation is exactly how it should be
• Experience in the automotive industry would be advantageous, however this role would also be suitable for talented administrator from other sectors who are eager to learn

What we can offer you:

• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversariesUnlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.