Credit Management Specialist – Hybrid Role

Lithia UK; Nottingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Birthday day off

Salary Sacrifice car scheme

Volunteer day

Long service milestone anniversaries

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral rewards

Job summary

Lithia UK Head Office in Nottingham seeks a Credit Management Assistant to join our Finance Shared Service Centre. Hybrid role with three days in Head Office and two days remote; salary £26,436.80 plus pension, life assurance, 33 days holiday and exclusive employee discounts.

You will perform credit checks, chase overdue balances, handle queries via phone, email and Zendesk, and support month-end processes while promoting data accuracy and compliance.

Qualifications

• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Excel.
• Excellent attention to detail with strong organisational skills.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with ERP systems and reporting tools like Power BI, Zendesk or Credit Assist is desirable.

Responsibilities

• Prioritising and proactively chasing overdue debt in line with group policy and compliance frameworks
• Managing inbound and outbound communications (phone, email and Zendesk) to resolve credit-related queries
• Investigating and resolving discrepancies with dealership teams and customers to identify root causes and drive resolution
• Processing remittances, copy invoices and statements to support reconciliations and accurate postings
• Performing credit checks for new and existing customers to mitigate financial risk
• Contributing to month-end close processes to ensure accurate reporting and data integrity
• Using third-party portals and internal systems to retrieve documentation and ensure SOX and audit compliance
• Identifying opportunities for continuous improvement and projects to enhance team efficiency and service levels

Skills

Communication skills

Excel

Attention to detail

Time management

ERP systems

Power BI

Zendesk

Tools

Power BI

Zendesk

Credit Assist

Job description

Lithia UK Head Office in Nottingham seeks a Credit Management Assistant to join our Finance Shared Service Centre. Hybrid role with three days in Head Office and two days remote; salary £26,436.80 plus pension, life assurance, 33 days holiday and exclusive employee discounts.

You will perform credit checks, chase overdue balances, handle queries via phone, email and Zendesk, and support month-end processes while promoting data accuracy and compliance.