Customer Service Admin (Hybrid)

Ernest Gordon Recruitment Limited; North East; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Progression

Company benefits

Job summary

Ernest Gordon Recruitment Limited in Durham is seeking a Customer Service Admin on a hybrid pattern. You will split 3 days in the office and 2 days from home after probation, handling customer enquiries by phone and updating records. Immerse in back-office and customer-facing tasks, liaising with stakeholders and managing queries and complaints.

There are opportunities to visit customer sites as needed. This role suits someone with a background in customer service or administration, looking for

Qualifications

• Background in Customer Service/Administration.
• Experience with back-office and customer-facing tasks.
• Able to work in a hybrid office/home setting after probation.

Responsibilities

• Handle and log customer enquiries by phone.
• Update records and input data accurately.
• Liaise with stakeholders and resolve queries/ complaints.
• May visit customer sites as part of duties.

Skills

Customer service

Administration

Hybrid work

Job description

Customer Service Admin (Hybrid)

£26,000 - £28,000 + Progression + Company benefits

Durham

Do you have a background in Customer Service, Administration or a similar? Are you looking for an entry-level hybrid role with a market-leading consultancy that offers progression and mobility within the group, where you will work closely with senior members of the team to learn internal processes and support a variety of back-office and customer-facing tasks?

On offer is the opportunity to join a well-established business specialising in the design, planning and construction of new housing developments. The company delivers a range of residential projects for clients across the UK and operates as part of a wider group of companies.

In this Monday - Friday based position, you will work a split of 3 days in the office and 2 days from home upon successful completion of your probationary period. This is a varied role, you will handle customer enquiries by phone, update records, input data, liaise with stakeholders and manage complaints and queries. There will also be the opportunity to visit customer sites whilst work is carried out.

This role would suit someone with a background in customer service, administration or similar looking for a varied hybrid position with a market-leading business providing opportunities for progression and a flexible working environment.

The Role

• Handle and log customer enquiries.
• Update records and input data.
• Liaise with stakeholders and resolve queries.

The Person

• Background in Customer Service/Administration.
• Seeking a hybrid role.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.