Customer Service & Admin Team Lead - Hybrid, Bonus

Rotherwood; Long Lee; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Life assurance

Employee assistance programme

Cycle to work

Employee discounts

Training and development opportunities

Job summary

Rotherwood is seeking an experienced Customer Service & Admin Team Leader to oversee a busy team and drive customer satisfaction. The role focuses on frontline leadership, performance coaching and ensuring operational efficiency.

You will manage day-to-day operations, support recruitment and onboarding, and promote a customer-centric culture within a hybrid work setup. This temp-to-perm opportunity offers development and a clear progression path.

Qualifications

• Experience leading a busy customer service/admin team.
• Strong people management and coaching skills.
• Proven ability to meet KPIs and SLAs.

Responsibilities

• Oversee daily operations of the Customer Service & Admin team.
• Set targets and monitor KPIs/SLAs.
• Coach and develop team members; conduct 1-to-1s.

Skills

Team leadership

People management

Coaching & development

Customer service

Problem solving

Communication

Tools

SAP

CRM

Salesforce

Job description

Rotherwood is seeking an experienced Customer Service & Admin Team Leader to oversee a busy team and drive customer satisfaction. The role focuses on frontline leadership, performance coaching and ensuring operational efficiency.

You will manage day-to-day operations, support recruitment and onboarding, and promote a customer-centric culture within a hybrid work setup. This temp-to-perm opportunity offers development and a clear progression path.