Hybrid Admin Coordinator – Housing & Field Services

Eligo Recruitment; Harlow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Eligo Recruitment is seeking a meticulous Business Services Administrator to join their busy team in Harlow. You will coordinate customer communications, schedule inspections, log updates, and support engineers and Contract Managers to keep operations running smoothly.

This hybrid role offers three days in the office and two days at home after probation, with a friendly environment and clear opportunities to develop organisational and administrative skills within housing and compliance services.

Qualifications

• Experience in administration, customer service or housing environments
• Ability to coordinate multiple tasks and maintain accurate records
• Proactive in supporting a team to meet service levels

Responsibilities

• Respond promptly to inbound telephone and email enquiries from tenants of housing associations and local authorities
• Log communications and keep records complete and up to date
• Schedule and coordinate routine inspections and small works for field engineers
• Monitor customer portals and update job progress and completion information
• Handle queries from customers and engineers and ensure follow-up
• Support Contract Managers with general administration
• Help ensure contractual requirements and service levels are met
• Manage multiple priorities in a busy, collaborative environment

Skills

Administration

Customer service

Housing

Compliance

Engineering services

CRM platforms

Microsoft Office

Tools

Microsoft Office Suite

CRM platforms

Job description

Eligo Recruitment is seeking a meticulous Business Services Administrator to join their busy team in Harlow. You will coordinate customer communications, schedule inspections, log updates, and support engineers and Contract Managers to keep operations running smoothly.

This hybrid role offers three days in the office and two days at home after probation, with a friendly environment and clear opportunities to develop organisational and administrative skills within housing and compliance services.