Hybrid Service Desk Administrator - Education Sector

Brook Street; Tees Valley; Hybrid; GBP 21,000 - 23,000; Full time

Job summary

Brook Street is recruiting for a Customer Service Administrator to join the team at Bishopgate House, Darlington. This temporary role offers hybrid working (3 days in the office, 2 days remote) and a 3-month contract with potential extension.

The role involves handling high volumes of calls, processing service requests, and ensuring GDPR compliance and data quality. The ideal candidate will have strong administrative and IT skills, excellent communication, and the ability to work flexibly across

Qualifications

• Strong administrative skills with attention to detail.
• Proficient in Word, Excel, and Outlook.
• Excellent verbal and written communication.
• Able to manage high volumes of calls and tasks.

Responsibilities

• Act as the first point of contact for external customers (local authorities and schools).
• Manage high volumes of telephone communication, particularly during peak periods.
• Process Service Request Forms (SR Forms) submitted by external stakeholders, resolving queries or escalating when necessary.
• Deliver an efficient, customer-focused Service Desk support service in line with departmental and Data Operations standards and procedures.
• Ensure all service delivery meets performance indicators, service level agreements, security requirements, and GDPR compliance.
• Collect and process complex survey returns, analyse data errors, and contact providers for accurate information.
• Ensure data handling meets quality standards and timescales set by internal customers.

Skills

Administrative skills

Microsoft Office

Verbal and written communication

Time management

Interpersonal skills

Problem solving under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Brook Street is recruiting for a Customer Service Administrator to join the team at Bishopgate House, Darlington. This temporary role offers hybrid working (3 days in the office, 2 days remote) and a 3-month contract with potential extension.

The role involves handling high volumes of calls, processing service requests, and ensuring GDPR compliance and data quality. The ideal candidate will have strong administrative and IT skills, excellent communication, and the ability to work flexibly across