Hybrid Customer Resolution Advisor – Fast-Paced Support

Eastbourne Homes Limited; Eastbourne; On-site; GBP 21,000 - 27,000; Full time

Job summary

Eastbourne Homes Limited in Eastbourne is seeking a Customer First Resolution Team Advisor to deliver high-quality customer service across council services via telephone, email, online, social media and face-to-face interactions.

You will be the first point of contact for customers, resolving a wide range of requests and providing the right next steps without requiring customers to tell their story repeatedly.

Responsibilities

• Proactively managing and resolving a wide range of customer requests, providing clear next steps and reducing the need for customers to repeat their story.
• Working as part of a fast-paced, multi-skilled team with strong communication and personal resilience.
• Retrieving and interpreting information from computerised databases and handling enquiries by phone, email and face-to-face.
• Using social media to respond to customers where appropriate (desirable but not essential).
• Travel to locations as required by demand, with some home-working options where operationally permitted.

Job description

Eastbourne Homes Limited in Eastbourne is seeking a Customer First Resolution Team Advisor to deliver high-quality customer service across council services via telephone, email, online, social media and face-to-face interactions.

You will be the first point of contact for customers, resolving a wide range of requests and providing the right next steps without requiring customers to tell their story repeatedly.