Customer Resolution Specialist (Hybrid, 6-Month FTC)

West Kent Housing Association; Sevenoaks; On-site; GBP 32,000 - 43,000; Full time

Job summary

West Kent Housing Association has a vacancy for a Customer Resolution Officer on a 6-month fixed-term contract. The role is based at Sevenoaks, with hybrid working and full-time hours.

You will investigate and respond to customer feedback and complaints, manage your own cases through Stage 1 and 2, and contribute to service improvements to enhance customer outcomes across our housing services.

Responsibilities

• Investigate and respond to customer feedback and complaints.
• Manage your own casework and ensure high-quality complaint handling across stages 1 and 2.
• Support Housing Ombudsman enquiries and member enquiries.
• Contribute to service improvement action plans to enhance customer outcomes.

Job description

West Kent Housing Association has a vacancy for a Customer Resolution Officer on a 6-month fixed-term contract. The role is based at Sevenoaks, with hybrid working and full-time hours.

You will investigate and respond to customer feedback and complaints, manage your own cases through Stage 1 and 2, and contribute to service improvements to enhance customer outcomes across our housing services.