Hybrid Resolution & Customer Care Specialist

Lloyds British Group Ltd; Haydock; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Life assurance

Pension Scheme

95% discount across Speedy brand

Training & development

Job summary

Speedy Group UK&I is seeking a Resolution Co-ordinator in Haydock to own end-to-end customer requests by phone and email, resolving disputes with speed and care while upholding our customer-first culture.

You will collaborate with colleagues across the Speedy network, enjoy on-the-job training, and flexible hybrid working arrangements to balance business needs with wellbeing.

If you are passionate about service excellence and can grow the business through opportunities, join us.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and use initiative.
• Collaborative team player with positive attitude.
• Drive to grow the business and maximise opportunities.
• Support ESG initiatives and Decade to Deliver.

Responsibilities

• Liaise with customers via telephone and email.
• Take end-to-end ownership of requests.
• Work with Speedy network to resolve disputes efficiently.
• Provide first-class service and build rapport across channels.

Skills

Customer service

Relationship building

Multitasking

Team collaboration

Business growth

Job description

Speedy Group UK&I is seeking a Resolution Co-ordinator in Haydock to own end-to-end customer requests by phone and email, resolving disputes with speed and care while upholding our customer-first culture.

You will collaborate with colleagues across the Speedy network, enjoy on-the-job training, and flexible hybrid working arrangements to balance business needs with wellbeing.

If you are passionate about service excellence and can grow the business through opportunities, join us.