Customer Experience Advisor | Hybrid, Multi-Channel

West Kent Housing Association; Sevenoaks; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous pension

Health cash plan

Flexible leave package

Volunteer time off

Job summary

West Kent Housing Association in Sevenoaks is seeking a Customer Services Advisor to join our team on a 6-month fixed-term contract. You will handle inquiries via phone, email, web and social media, using the latest technology and aiming to go the extra mile for customers.

The role is full-time (37 hours) with hybrid working in the Sevenoaks office, and a salary of £30,669 per annum. You will join a values-driven organisation focused on honesty, integrity and customer care, with a pension, life

Qualifications

• Excellent communication and customer service skills.
• Self-motivated and able to thrive in a busy environment.
• Confidence with using latest technology.

Skills

Communication

Customer service

Problem solving

Teamwork

Job description

West Kent Housing Association in Sevenoaks is seeking a Customer Services Advisor to join our team on a 6-month fixed-term contract. You will handle inquiries via phone, email, web and social media, using the latest technology and aiming to go the extra mile for customers.

The role is full-time (37 hours) with hybrid working in the Sevenoaks office, and a salary of £30,669 per annum. You will join a values-driven organisation focused on honesty, integrity and customer care, with a pension, life