Hybrid Customer Service Advisor — Fast-Paced Support

Job Advert; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

OA Group is recruiting a Customer Service Advisor to join our dedicated team in Bedford. The role involves supporting customers across telephone, email and website enquiries, processing orders accurately and delivering a professional, customer-focused service.

Working in a hybrid setup, you will be the first point of contact for queries, collaborate with colleagues to ensure consistent service, and maintain high accuracy while handling multiple tasks in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer service environment (1–2 years preferred).
• Excellent communication and interpersonal skills.
• Passion for customer service and helping others.
• Organised and accurate with strong attention to detail.
• Good timekeeping and ability to multi-task.
• Resilience in a fast-paced environment.
• Positive, can-do attitude and teamwork.

Responsibilities

• First point of contact for telephone customer enquiries.
• Respond to emails and website enquiries promptly.
• Communicate professionally with customers and colleagues.
• Collaborate with team to deliver coordinated service.
• Process and input customer orders accurately.
• Monitor mailboxes and respond to enquiries promptly.
• Ensure customer credits processed accurately and timely.
• Undertake admin duties to support the team.
• Maintain high accuracy in a fast-paced environment.

Skills

Customer service experience

Communication skills

Teamwork

Attention to detail

Time management

Resilience

Positive attitude

Job description

OA Group is recruiting a Customer Service Advisor to join our dedicated team in Bedford. The role involves supporting customers across telephone, email and website enquiries, processing orders accurately and delivering a professional, customer-focused service.

Working in a hybrid setup, you will be the first point of contact for queries, collaborate with colleagues to ensure consistent service, and maintain high accuracy while handling multiple tasks in a fast-paced environment.