Frontline Customer Service Advisor – Hybrid Role

Stockport Council; Stockport; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible/hybrid working arrangements

Commitment to wellbeing and inclusion

Job summary

Stockport Council is seeking a Customer Services representative to be the friendly first point of contact for residents accessing council services. You will handle inbound calls in the Contact Centre and provide front-of-house reception support when needed.

You will update records, process information, and help customers access the services they require, with full training provided. We value diverse backgrounds and offer flexible/hybrid working and a supportive environment.

Qualifications

• Friendly, reliable and eager to learn.
• No previous contact centre experience required.
• Ability to communicate with a wide range of people and follow processes precisely.

Responsibilities

• Handle inbound telephone enquiries within the Contact Centre.
• Provide front-of-house reception cover when required.
• Update and maintain electronic records; process information.

Skills

Communication

Listening

Attention to detail

Microsoft Office

Case management systems

Tools

Microsoft Office

Job description

Stockport Council is seeking a Customer Services representative to be the friendly first point of contact for residents accessing council services. You will handle inbound calls in the Contact Centre and provide front-of-house reception support when needed.

You will update records, process information, and help customers access the services they require, with full training provided. We value diverse backgrounds and offer flexible/hybrid working and a supportive environment.