Customer Service Advisor

Hatched Recruitment Group; Swindon; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

Hatched Recruitment Group is seeking Customer Service Advisors in Swindon for a temporary contract with hybrid working. You will handle inbound calls in a busy contact centre, supporting local residents with high-quality service.

The ideal candidates will have strong communication skills and previous customer service experience. This role requires managing challenging calls, providing vital information on council services, and promoting digital access.

Enjoy a collaborative environment with a mandatory office day each week.

Qualifications

• Previous experience working within a customer service or call centre environment.
• Strong communication and listening skills.
• Ability to manage challenging conversations professionally and calmly.

Responsibilities

• Handling inbound calls from residents in a professional and empathetic manner.
• Supporting customers to access services and information online.
• Providing information on a broad range of local authority services.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

IT skills

Organizational skills

Job description

Location: Hybrid Working, temporary contract

Hours: 37 hours per week

Working Pattern: Monday to Friday, 9:00am - 5:00pm

Office Attendance: 3 days in the office and 2 days working from home. Tuesdays are a mandatory office-based team day.

A Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their busy inbound contact centre team.

This is an excellent opportunity for individuals who are passionate about delivering high-quality customer service and supporting local residents with access to a wide range of council services.

Key Responsibilities:

• Handling inbound calls from residents in a professional and empathetic manner
• Supporting customers to access services and information online, promoting a digital-first approach
• Understanding customer needs and signposting to the most appropriate internal or external support services
• Providing information on a broad range of local authority services
• Escalating service requests and unresolved queries to relevant departments
• Delivering a positive customer experience while working in a fast-paced environment

The Ideal Candidate Will Have:

• Previous experience working within a customer service or call centre environment
• Strong communication and listening skills
• The ability to manage challenging conversations professionally and calmly
• Good IT skills and confidence using multiple systems
• Excellent problem-solving and organisational abilities
• A positive and adaptable approach to work
• Previous experience working within a local authority or public sector environment
• Experience supporting customers with digital services
• Knowledge of council services and processes