Hybrid Customer Service Advisor: Repairs & Resident Support

TCH; Tunbridge Wells; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual salary £27,760

Contributory pension up to 10%

Life assurance 4x annual salary

30 days annual leave

Volunteer days

GP service & counselling

Eye test voucher

Maternity/paternity leave

Flexible benefits scheme

Annual flu vaccinations

Job summary

This full-time, hybrid role requires strong communication, good IT skills (MS Office) and resilience to handle challenging situations. Salary £27,760 with benefits and a focus on putting customers first.

Qualifications

• Strong written and verbal communication skills.
• Proficient IT skills, including Microsoft Office.
• Customer-focused mindset with resilience and professionalism.

Responsibilities

• Be the first point of contact for customers across phone, email and digital channels.
• Manage a wide range of enquiries and ensure timely resolutions while keeping accurate records.
• Support service improvements and collaborate with colleagues and partners to meet customer needs.

Skills

Communication

IT skills

Customer service

Resilience

Tools

Microsoft Office

Job description

This full-time, hybrid role requires strong communication, good IT skills (MS Office) and resilience to handle challenging situations. Salary £27,760 with benefits and a focus on putting customers first.