Hybrid Customer Onboarding & Administration Specialist

Confidential; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Health and wellbeing programme

Job summary

Confidential, a growing organisation, is seeking a Customer Relationship Administrator to help onboard business customers and respond to queries. You will work with colleagues across the business to resolve issues and keep accurate records.

Key duties include onboarding, registration and handling documentation, with hybrid working in Nottingham City Centre Office and from home. Strong Microsoft Office skills and attention to detail are essential, with procurement/supplier experience a plus.

Qualifications

• Experience in administration, customer service or operations with good communication and attention to detail.
• Confidence using Microsoft Office and standard office software.
• Experience in procurement, supplier management or B2B environments is beneficial but not required.

Responsibilities

• Support onboarding and registration for business customers.
• Respond to queries via email and telephone.
• Manage documentation, compliance, delivery and payment queries.
• Maintain accurate records and shared inboxes.
• Collaborate with internal teams to resolve issues.
• Prepare reports and support wider team activities.
• Identify ways to improve processes and supplier experience.

Skills

Excellent communication

Attention to detail

Customer service

Multitasking

Supplier management

Tools

Microsoft Office

Job description

Confidential, a growing organisation, is seeking a Customer Relationship Administrator to help onboard business customers and respond to queries. You will work with colleagues across the business to resolve issues and keep accurate records.

Key duties include onboarding, registration and handling documentation, with hybrid working in Nottingham City Centre Office and from home. Strong Microsoft Office skills and attention to detail are essential, with procurement/supplier experience a plus.