Hybrid Sales Administrator | Customer Operations & Growth

Confidential; Guildford; Híbrido; GBP 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Career progression

Modern Guildford office

International team

Competitive salary & benefits

Descripción de la vacante

Confidential in Guildford is seeking an experienced Sales Administrator to join a busy, hybrid team. You will be the main contact for customers, handling orders and enquiries, and supporting day-to-day operations across the order-to-delivery process.

The role requires a proactive, customer-focused approach with strong communication and organizational skills. You will contribute to process improvements and work with regional teams to enhance service levels.

Formación

• At least 2 years in customer service or support.
• Experience managing customer orders and enquiries.
• Ability to identify and implement process improvements.
• Strong verbal and written communication.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative with stakeholders at all levels.
• Experience with ERP/CRM systems (Oracle/Salesforce).

Responsabilidades

• Receive, process and manage customer orders accurately and efficiently.
• Monitor orders from entry to final delivery, resolving issues or delays.
• Communicate order updates and fulfilment issues to customers and internal teams.
• Maintain accurate customer records and data integrity across systems.
• Investigate and resolve billing queries, customer complaints and order discrepancies.
• Liaise with internal departments to ensure accurate customer and order information.
• Follow up on customer credit holds and support timely resolution.
• Handle customer enquiries via telephone and other channels.
• Follow established complaint-handling procedures and escalate as needed.
• Identify opportunities for process improvements and contribute to knowledge sharing.
• Provide day-to-day operational support including onboarding and system administration.
• Assist with team workload planning, holiday cover and absence management.
• Monitor team KPIs and SLAs, identify training needs.
• Collaborate with regional/global teams to improve processes.

Conocimientos

Customer service

Order management

Process improvement

Communication

Data entry

Herramientas

Oracle CRM

Salesforce

MS Excel

MS 365/SharePoint/Teams

Descripción del empleo

Confidential in Guildford is seeking an experienced Sales Administrator to join a busy, hybrid team. You will be the main contact for customers, handling orders and enquiries, and supporting day-to-day operations across the order-to-delivery process.

The role requires a proactive, customer-focused approach with strong communication and organizational skills. You will contribute to process improvements and work with regional teams to enhance service levels.