Hybrid Customer Insights Analyst – London

Mulberry England; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A renowned British lifestyle brand in Greater London is seeking a Customer Insights Analyst to collect and analyze customer data across multiple channels. The role involves developing actionable strategies to enhance engagement and drive sales while collaborating closely with various teams, including Digital Marketing and Customer Service. Candidates should have a bachelor's degree in a relevant field and experience in customer analytics within retail or digital businesses. A strong proficiency in analytical tools such as SQL and Google Analytics is essential, along with the ability to communicate findings effectively.

Qualifications

• Bachelor’s degree in a relevant field.
• Proven experience in customer analytics within retail or digital businesses.
• Strong proficiency in analytics tools like SQL, Google Analytics, and Tableau.

Responsibilities

• Collect, analyse, and interpret customer data across channels.
• Develop dashboards and reports to track KPIs.
• Translate findings into clear business recommendations for stakeholders.

Skills

Customer analytics

Data visualization

Communication skills

SQL

Google Analytics

Education

Bachelor’s degree in Data Analytics, Business, Marketing, Economics, or related field

Tools

Tableau

Power BI

Excel

Job description

A renowned British lifestyle brand in Greater London is seeking a Customer Insights Analyst to collect and analyze customer data across multiple channels. The role involves developing actionable strategies to enhance engagement and drive sales while collaborating closely with various teams, including Digital Marketing and Customer Service. Candidates should have a bachelor's degree in a relevant field and experience in customer analytics within retail or digital businesses. A strong proficiency in analytical tools such as SQL and Google Analytics is essential, along with the ability to communicate findings effectively.